When you frequent a particular shop and become a regular customer, I noticed that often times cashiers start to rely on your (i.e consumer app) payment receipt rather than looking at their own merchant app for a payment confirmation.

So, typically you would scan a merchant QR code at a counter, enter the amount, slide to pay and show the receipt screen to a cashier and go on with your life. Smooth experience, right?

However, there is a slight UX problem when you pay with Grab Points, because the screen looks like this (see below). And when a cashier sees RM 0.00, s/he gets confused. Obviously, for the below transaction I had paid the equivalent of RM 2.85 with my Grab Points.  Continue reading →