It’s only natural that the more successful you get, the more challenges you will face. There are business challenges and there are people related challenges. This post will discuss the latter.
Intentional false information that results from envy, competition, hate etc. is one thing that you will have to deal with, if you are on the way to success. Or if you have already achieved considerable success.
When this occurs, how do you deal with it? Large corporations do not comment on baseless information and accusations. But as a blogger, you cannot afford to do that. Because corporations are an entity - not individuals, but as a blogger (as a human being) you have your dignity and honor to preserve. Therefore you can’t just ignore if someone is disseminating false information about you. You have to take corrective measures. How do you do that?
Be professional at all times
In blogosphere, usually these false information would be posted on blogs. The authors of these blogs might intentionally post false information. That is a possibility, but you have to take into account that they might be simply unaware of the real situation too. Therefore, you need to be professional when you are trying to communicate to the author. Even if the person had the intention to discredit you with his/her post, do not get emotional. Rather reply to the author in a professional manner, correcting his mistakes and telling your side of the story.
Ways to respond
You can choose one or more ways to respond to the author. According to the situation, you need to choose the most appropriate option.
Comments - You can comment directly on the post. It’s the most common way of correcting the blogger. It will also allow you (the accused) to reach out to the blog’s readers. The important point here is to be heard, to tell the facts, and to correct the bloger and not to argue with the blogger.
One disadvantage of this option is that, blogger can ban you from commenting on his/her post if he/she wants. If that is the case, then you should try the following options.
Email (Contact Form) - if the situation warrants that you talk to the blogger directly. Then you can employ this option. You can contact him through his contact form or through email. Talking one to one can give you more confidentiality to discuss the issues in detail, that you might not otherwise post in comments.
Post on your blog - you may also dedicate a separate post on your own blog for the issue. In the post you can set the facts straight and let the people know about the real situation. Usually this is only done when the situation is getting out of hand.
How to respond
Responding to the allegation can result in regret if not done properly. In the heat of the moment, you can get emotional and thus post something that you wouldn’t be proud of. In some cases, the person who posted false info about you, might want you to get emotional and loose your temper, so that you will be depicted as a “short tempered incompetent person” who might just prove the accuser’s point. Therefore, when responding:
Be professional - whatever the accusations are against you, be professional and use gentle words when explaining the real situation. Try to be as polite as possible. You don’t have to drop to such a low level as the accuser.
Do not be emotional - when you are in the state of anger, your logical mind steps back and your emotional brain takes over. During this time, everything you do is controlled and executed by your emotional brain. Therefore if you feel angry after reading a particular post, you better take a time off. Don’t post your reply immediately. Rather give it some time, give it some thought and come back to respond only after some time (preferably few hours) passes. This way, you will have a better chance to reply professionally (and logically).
Don’t defend yourself, rather state the facts - in the middle of the accusations, it’s very easy to get carried away and start defending yourself. You should always remember that you are not there to argue with the accuser. Your objective is to tell the facts, true information, and real situation. Because argument won’t bring a solution. Especially if the person’s intention is to discredit you and not to get the true facts. If that is the case, no argument will bring solution. Because he is not interested in what you have to say. So it’s better to limit yourself to the facts that concern the current issue only.
When I say don’t defend yourself, I mean something which is personal, not related to the issue that you are discussing. For example, if someone is accusing you of not providing a linkback that you promised and at the same time calls you names like “fat” or “crazy”. Don’t go and defend yourself for these unrelated personal things, saying “I am not fat or my IQ is 160!” ;) Rather, concentrate on the real issues. Anyway, you know what I mean right?
When you are at fault
It’s also possible that you might be somehow at fault in some situations. For example if someone sent you an email and the email was caught in your SPAM. The person might have sent you emails numerous times and didn’t get any answer from you. So, he decided to write about it on his blog.
In these cases, you need to accept your mistake. You should apologize politely and explain to the person the real situation (i.e that his emails were caught up in your spam folder, and you didn’t check).
After you have explained him what had happened, if you can, try to fulfill his request. If it was about linkback, give him a linkback from your blog. If it was something that cannot be done now (the contest that you did last year, and the person tried to participate in it), then offer him something in return if possible. You can give him free advertising. That works most of the time. Or a paid review! (I am sure he/she will be delighted)… Because, explaining the situation is one thing, but making people happy (satisfied) is another. If possible, you should try for the latter (i.e to make them satisfied).
Conclusion
I have had my share of envious and unhappy people. Some with the fact that I had PageRank 7 blog
before. Some people were just not happy. It all surfaced during Google’s war on text links. There were some people who were posting about my blog selling text links, yet not being punished. Because my blog was not downgraded in the first PR downgrade.
And some people were not happy with the contest that I organized for my color picker tool. For some reason I didn’t receive few people’s emails (some of them SPAM related). Even though I explicitly stated that people should contact me using my contact form. But no, there were some people who sent me direct emails and later complained that I was not fair to them, that I didn’t publish their reviews intentionally.
Recently, some people made a speculation that my criticism of LinkWorth’s marketing strategies was in fact a reverse marketing, that I was actually working with LinkWorth and that the post was part of a pre-planned strategy to promote LinkWorth. (sigh!) Sometimes, I think people have nothing to do or what?
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