FixYa.com - Community Generated Tech Support

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Posted in » Advice to Businesses, Links - by Ades on November 13th, 2008

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FixYa.com - this is what you call a Tech Support 2.0, it’s Web2.0 (less registration forms, no need to login to post a ticket… etc), it’s Social (people post problems and others provide solutions), and best of all it’s FREE (unlike sites like www.experts-exchange.com).

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I had a problem with my Maxtor OneTouch4 external drive and was able to find a solution at this site. Found my way to the solution page from Google actually.

Advice to IT Companies

If companies are smart, they should dedicate some of their tech support staff on such sites. Because most multinational companies have a support system that is dysfunctional - it’s like they need “support” themselves to improve their overly complicated support system ;) Why can’t it be like the above site? Easy, usable, fast!

URL: http://www.fixya.com/

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10 Responses to “FixYa.com - Community Generated Tech Support”

  1. By afas on Nov 13, 2008

    i thought it like video website like youtube right? It already changes?

  2. By SEO Tips South Africa on Nov 13, 2008

    Awesome concept. Thanks for the link Ades. I’ve bookmarked it and will be using it in future.

  3. By Minnesota Attorney on Nov 13, 2008

    I agree. Fixya does what many other sites have, with a lighter, simpler, easier user experience. Posting a problem is extremely easy. This site has great potential to grow beyond its current success.

  4. By SEO Test on Nov 14, 2008

    With all that Fixya potential I agree with #Minnesota Attorney this site will grow.

  5. By Virginia Wills by Andrew on Nov 15, 2008

    This site is a definite bookmark. I’m actually surprised there aren’t more social tech support sites like FixYa. Very cool!

  6. By PS3 on Nov 15, 2008

    Thanks for the link mate, should come in very useful if i ever have some problems!

  7. By whiteblogger on Nov 15, 2008

    oh. this is fixya. not flixya. its different site.

  8. By reddebt on Nov 16, 2008

    never know about this community. Thanks for sharing with us ades.

  9. By Evans on Nov 17, 2008

    Nice one! I have used and even answered lots of questions on expert-exchange website many years ago. But have not been back for sometime. I will check out the Fixya site now.

    Nice site by the way :)

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