Book Review: Innovator’s Dilemma

I have had this idea of reviewing books that I’ve read with a very short review – only the gist of them, the main theme so to speak – and it shouldn’t be not more than five sentences. So, here goes the first one.

book innovators dilemmaThe Innovator’s Dilemma – this book argues that the processes and resource allocation priorities that are setup in big corporations are not startup (new idea) friendly. For this very reason, it argues that big corporations often miss the boat on the new emerging and disruptive technologies. Because they are setup to keep churning more and more revenues from existing products and services. Their focus is to improve existing line of products and services, and ignore the new emerging technologies that are initially not directly competing with them.

Eg; Telcos – SMS vs Whatsapp, Taxis vs Uber, Hotels vs Airbnb etc.

Lean Startup: Applied Wrongly

Eric Ries who has popularized Lean Startup methodology has done an AMA on HackerNews. When he was asked “Are there examples of lean startup ideas going wrong or being misunderstood and leading startups straight to failure?

He had this to say:

“Tons! I think about this all the time, since I feel a responsibility to try and talk about lean startup in such a way that prevents misunderstanding.

I would say the three most fatal misapplications are:

  1. Up and to the right disease.
    Here you split-test everything and just do whatever moves the numbers. pretty soon you are selling porn or psychic hotlines.

  2. No vision, no problems error.
    It’s like trying to do science without a hypothesis. In lean startup we emphasize that people trying to predict the future are often wrong, so it’s best to experiment and pivot as you learn. But some people interpret this to mean that the future is unknowable, there’s no point in having any kind of vision, and you should just ship something and see what happens. the problem with this plan is you are guaranteed to succeed – at seeing what happens. after-the-fact rationalization will prevent any learning, because if you can’t fail you can’t learn. having a big expansive vision is really helpful because it provides lots of falsifiable hypotheses for testing.

  3. Minimum Viable Crapsloppy execution.
    Some people think MVP means just throw garbage at the wall and see what sticks, especially since the M makes people think lean startup is for doing something small. but the truth is if you’re doing something small, you don’t need MVP or lean startup. you only need an MVP if you’re trying something large. further, part of the MVP process is to learn what customers actually value in terms of quality, so we can build something that they perceive as excellent. shipping crap isn’t the goal, and people that go on TechCrunch with garbage and then claim “but it’s an MVP!” are doing it wrong. the hard truth is that spending more time “perfecting” a product in the absence of feedback often makes the product worse, not better.”

I can see the No3 in many startups. You can read the full AMA here.

Disruption in International Money Remittance is Imminent

Problem

As I tweeeted earlier, International Money Remitance has many pain points, main of them being the cost of sending money of course..

 


Solution

Below is one of the many solutions that will be coming up soon that will be built on top of free, transparent, public ledger technology called Blockchain. And money will be sent on the Blockchain platform via one of its main apps/features called Bitcoin.

Transaction fees are nearly $0 on the Blockchain, but service providers and apps might charge their own service fees. But these service fees won’t be like the ones above in my tweet for sure.

URLhttps://www.goabra.com

Review: Maybank2u Mobile App

Initially I just wanted to provide some feedbacks to @MyMaybank via twitter, but there were simply too many things to tell, so I thought it would be easier to write a blog post about it.

Native mobile apps that are extensions of existing web services are a great way to make your service more accessible and enjoyable for your customers. If done correctly, it can boost your customer satisfaction and increase your customer loyalty.

Today I will be reviewing Maybank’s mobile app for iOS and giving some constructive critique. I hope they will take feedbacks of mine with an open heart and improve their app further, so that it can be a better app for their customers in general.

A big no-no – placing an ad on app startup

m2u_startupOne of the big no-no’s in mobile app usability is to display an ad during the app startup. Because this slows down the process of user reaching to his objective (i.e main screen, where he wants to log into his account) thus increases his frustration. Because that’s what user wants to do, login to his account and do some transaction or check his account balance.

Well, Maybank thought that it would be a good idea to display a banner ad that lasts whole of 8 seconds (see screenshot to the left) until user sees the main screen of the app. These 8 seconds feels like 20 second for the user..

This is a typical problem in big corporations. Where different product managers who are in charge of different products (in this case Maybank Malaysia Open event) within the corporation are always fighting for eye balls and visibility on company’s website, mobile app, newsletters etc.

Suggestion: Get rid of the ad and make the app snappy, let it go straight to the main page. If startup image has to be placed, then it shouldn’t be longer than 1-3 seconds. Continue reading

MailChimp’s Take on UX

Everyone knows how great MailChimp is at what it does. As a tech startup, they have achieved a lot and they are definitely one of the startups who are doing things the right way. So, it’s only natural that when UX team of Mailchimp releases a new eBook that everyone should read it.

It’s an easy read. It’s divided into major sections like: Collaboration, Research, Design, Development and Refinement. It’s written from their own perspective, so there are a lot insights into how MailChimp approaches things like building a functional team, creating conducive office environment, how each team do what they do etc . I’m sure everyone can find something beneficial in it. I did.

uxreader

Download the eBookhttp://theuxreader.com

Zapier – Automate the Obvious

If you are a fan of IFTTT, then you will love Zapier too. Zapier is like an advanced version of IFTTT that is primarily targeted on power users and web developers.

Below is a recipe of mine that I created, it does the following; when I forward particular email to Zapier email, it creates a new card in my Trello account, in the predefined Dashboard, under the “To-Do” column. Attachments of the email is also passed on to Trello card as attachments. You can also tag particular default users to the newly created card. It just saves tons of time..

zapier

Continue reading

Knowledge vs Experience

Self-explanatory.. knowledge_vs_experience

source: unknown

This is what Steve Jobs said in his popular Commencement Address in 2005 at Stanford University regarding “connecting dots“:

..you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.